I received complaints about the old chatroom and was told to remove it. I am looking for another one to replace it with. That chatroom would have worked if people did not use AOL to access the chatroom. This is what tech support said about AOL:

"What if they log into AOL, then open IE in a new window?"

Try to see if it will work without the AOL user interface.
Click on Start, Programs and choose IE after your logged on.

Or try some other browser not compiled to AOL, such as Netscape.

Let me also add, AOL is a proxy service that caters to there own users.
AOL is not a Internet service company, but a member directory, that only supports their own users as a whole, there is nothing we can tweak on our end and it may have to do with AOL's proxy configuration or there built in browser. Your AOL user will have to subscribe to a normal ISP or take extra steps by installing additional browsers on their computer to use the Internet as it was designed for.

Your users may also have Java script disabled, have them check their Internet Options to make sure Java scripting is enabled.